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Mgr-customer Service - South Gate, Ca

At Packaging Corporation of America (PCA), we think of ourselves as more than a box manufacturer. We are an ideas and solutions company. We seek to be the leader in helping our customers - large and small - package, transport and display products of all kinds. It just happens to be that corrugated products are our area of expertise.
At PCA, you'll find the best people in the industry operating in a "golden rule" culture. We actively promote mutually rewarding relationships with each other and our customers by advocating respect for every individual, ethical and fair practices, and the highest standards in what we say and do. PCA is proud to have a highly skilled and experienced team leading the way.
As a Fortune 500 company and one of the largest producers of containerboard and corrugated packaging products in the U.S., PCA offers customers broad expertise and economies of scale, while our multiple plant locations let us rapidly meet the local needs of our customers.
Principle Accountabilities:
Monitor department functions to meet deadlines required by customers.
Ensure team members are knowledgeable of company policies and procedures.
Work with other departments to assure completion of special projects, as required.
Complete annual performance reviews, answer questions, and provide constructive feedback to assist team members through performance improvement programs.
Secure resources required to support development efforts; ensure opportunities for development are available; offer to help individuals overcome obstacles to learning.
Maintain plan for call quality and customer interaction support for team members. Monitor and coach for tone, professionalism, and presentation.
Ensure data integrity.
Interpret and answer customer questions and concerns.
Assist with selection of product, answer questions regarding pricing, sizing, estimated delivery dates or other questions regarding specifications.
Ensure the customer's credit limits and circumstances are reviewed in light of the order taken or quote given.
Provide training to staff, distribute workload, check and verify orders and perform other duties as requested by management.
Provide regular communication and support for team on service performance and updates on new department policies, programs, and/or services.
Basic Qualifications:
Bachelor's degree or equivalent work experience in the customer service field.
Demonstrated commitment to total quality principals and tools, communication, planning, organizing, teamwork, collaboration analysis, problem assessment, and interpersonal skills.
Strong computer skills and solid working knowledge of Microsoft Word, Excel, and Outlook.
Must be able to travel as necessary and authorized to work in the U.S.
Preferred Qualifications:
Experience in a packaging or other manufacturing environment.
PCA is an Equal Opportunity Employer - Veterans/Disabled andall other protected classes.
Other details
Pay Type Salary
Job Start Date Tuesday, October 30, 2018
378-SOUTH GATE-H, 9700 Frontage Road, South Gate, California, United States of America


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